Cancellation policy

Order Cancellation Policy

We understand that sometimes you may need to change or cancel an order.

Cancellation requests must be submitted as soon as possible after placing your order. We will make every reasonable effort to accommodate your request; however, an order cannot be canceled once it has been processed, packed, or shipped.

Custom and Personalized Orders:
Orders for custom or personalized merchandise, including items that have been engraved, monogrammed, personalized, or otherwise made specifically to the customer's specifications, cannot be canceled or returned once production or customization has begun.

If your order has already shipped, it cannot be canceled and will be subject to our Return Policy, except for custom or personalized items as noted above.

To request a cancellation, please contact us at sales@occasiongallery.com or 818-621-0984 and provide your order number.

If a cancellation is successfully processed before the order ships, your payment will be refunded to the original payment method.